CUSTOMER CARE

Thank you for visiting the en harmene, llc ® web site. If you would like to speak to a consumer advisor please email us at info@enharmene.com.

If you are reporting a problem with one of our products, please be sure to include your name, address and a telephone number, along with photos. We will follow-up within 24 hours. 

Have any questions or concerns? 

We’re always ready to help!

 

Contact us at:

info@enharmene.com

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RETURNS

Thank you for shopping enharmene.com. Once an order has shipped, we do not accept returns or exchanges. 

CANCELLATIONS

Although we do not accept any returns or exchanges, you many cancel an order before it ships from our facility, if it has not been packed and staged for shipping.  

DAMAGED OR DEFECTIVE PRODUCTS

Damaged or defective products may be returned to enharmene.com after contacting info@enharmene.com. Please submit request with photos of damaged or defective products. 

PROCESSING AND SHIPPING POLICY

General Shipping Policy

Once processed, we ship all orders via USPS at 4:00 PM each business day. 


For US Orders: Please allow 2-7 business days for receipt. 
For International Orders: Please allow 8-14 business days for receipt. 

 

Domestic Orders
The purchaser is responsible for providing the correct mailing address. We do not make address adjustments unless notified. So please verify you enter the correct address before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address, please contact us immediately at info@enharmene.com with the correct shipping information. If this is not received prior to shipping, we cannot be held responsible.  

Order Processing Times
Please allow 3-5 business days to process your order. All orders received after 5:00 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-7 business days. Orders submitted on weekends will process within the next 2 business days.

All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.

International
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.

 

Canadian Customers
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

 

International Customs
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Incorrect Shipping Information
If a package is returned to en harmene, llc due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re-delivery cost. en harmene, llc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages
en harmene, llc is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, en harmene, llc will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.